Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready Choice
each of us had a Dr visit and prescriptions while on the cruise.
Carol from WAReview Received: March 31, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from AegisThank you for your review, and welcome home. We’re sorry to hear that both of you needed to visit the shipboard medical center during your trip. We hope you’re both feeling better and were still able to enjoy the remainder of your cruise.
A member of our team will be reaching out shortly to assist you in initiating a claim for your out-of-pocket expenses. If you have any questions or need further assistance in the meantime, please don’t hesitate to contact our Customer Service team at (800) 498-9540 (toll-free).
“Aegis policy: Go Ready ChoiceThe agents were very helpful when I needed to change my dates of travel. It was effortless.
Valerie from CAReview Received: March 24, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from AegisThank you for your feedback! We’re glad to hear our team was able to assist you with changing your travel dates and make the process effortless. We appreciate you choosing Aegis Insurance and are happy everything worked out smoothly for your trip.
“Aegis policy: Go Ready ChoiceSo far they have answered my inquiry immediately and let me know next step to file small claim. They will send by mail the form I need I think since I cannot reply online.
Rebecca from DCReview Received: March 18, 2026Was this review helpful?1 out of 2 people found this review helpfulResponse from AegisThank you for your review.
The Proof of Loss claim form has been mailed to you and should arrive shortly via USPS. If you have any questions or need assistance completing the form, please feel free to contact our Customer Service team at (800) 498-9540. We will be happy to assist you.
“Aegis policy: Go Ready ChoiceIt was a good experience.
Fred from NEReview Received: March 6, 2026Was this review helpful?1 out of 2 people found this review helpfulResponse from AegisThank you for your review! We're glad to hear you had a good experience. We appreciate you choosing Aegis and hope to assist you again in the future.
“Aegis policy: Go Ready ChoiceAegis was very helpful. We mistakenly booked our original insurance coverage for the wrong time period. Aegis helped us find new coverage at a great rate and they were very understanding. We will use Aegis and Squaremouth in the future!
Lael CarterLael Carter from OHReview Received: March 6, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from AegisThank you for your review, Lael! We’re glad our team was able to help you correct the coverage dates and find a new policy that worked for your trip. We truly appreciate your trust in Aegis and look forward to assisting you again on your future travels!
“Aegis policy: Go Ready ChoiceThere were two incidents of travel interruptions on our three-week trip. We were fully reimbursed for both incidents after supplying the necessary documentation.
John from AZReview Received: March 1, 2026Was this review helpful?2 out of 2 people found this review helpfulResponse from AegisWelcome home, and thank you, for taking the time to post a review of your claims experience. We’re happy to know that the process went smoothly and you were pleased with the outcome.
We hope you will consider Aegis again, for your future travel insurance needs.
“Aegis policy: Go Ready ChoiceTrip was interrupted and claim in process of being filed. Success to be determined.
Anonymous from NJReview Received: February 28, 2026Was this review helpful?1 out of 1 people found this review helpfulReview Updated: 03/28/2026
Very timely and fair response.
Response from AegisWelcome home and thank you for taking the time to post this review. Once the claim form and all supporting documents have been received you will be assigned to our licensed adjusters who will review and adjudicate the claim. Should anything further be needed, you will be notified via email.
We hope you will keep Aegis in mind for your future travel insurance needs.
“Aegis policy: Go Ready ChoiceI felt confident that my needs would’ve met if there was a situation covered under my policy. The policy itself covered all likely needs.
Jeffrey from COReview Received: February 13, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from AegisThank you for your review. We’re glad to hear you felt confident in your coverage and that the policy addressed your needs.
It’s always great when a trip goes smoothly and a claim isn’t needed, but we’re happy to know the coverage gave you peace of mind while traveling.
We appreciate you choosing Aegis and hope to assist you again in the future.
“Aegis policy: Go Ready ChoicePeter from MIReview Received: February 13, 2026Was this review helpful?0 out of 0 people found this review helpfulAegis' claim processor, CBP, is extremely slow. They took about 15 business days to respond to my initial claim. They asked for more information, and I had to wait about another 15 business days - at which time they asked for MORE information. Every time a document needed to be reviewed, it was about another 15 business days.
I FINALLY got my claim approved, and was asked to wait another 3-5 business days for an email from Chase Bank so I can give direct deposit information. It's now day 6, and after calling CBP, a manager told me "the email" from Chase Bank has not been sent yet - just keep waiting. How long? They couldn't say. Why was the email delayed? No answer for that, either.
Maybe I'll see my money - but probably not anytime soon. Avoid Aegis/CBP/Zurich at all costs!
Oh, by the way, my claim number is 255065 if anyone cares to follow up about this terrible experience with me.
“Aegis policy: Go Ready ChoiceDuring our trip, our son fell sick. He’s a toddler, so finding a pediatrician was not something we thought was possible. The assistance team was incredible. They sent us a link with a list of doctors, their rating and their availability. We had a doctor in our apartment the same day. We were able to get the StressLess benefits for the visit and we paid out of pocket for the medicine. We'll start a claim soon.
Mark from FLReview Received: February 8, 2026Was this review helpful?2 out of 2 people found this review helpfulResponse from AegisThank you for taking the time to share your experience with our Stress Less benefit. We’re so sorry to hear about your toddler’s illness — we understand how frightening that must have been.
We’re pleased to know you were able to utilize our Stress Less Assistance, that the process was smooth to navigate, and that your son was seen by a physician in your apartment the very same day.
We hope the remainder of your trip went smoothly and that you were able to enjoy meaningful time together as a family.