Generali Travel Insurance Reviews

Didn’t have to do anything in the way of a claim, but piece of mind says a lot.

Every time I call the primary number, the staff are friendly, personable and professional.

I will never use Generali again. When the Iran war started I delayed my Egypt tour until November 2026. I sought to contact Generali multiple times, multiple days, and multiple ways which were totally frustrating experiences. I was severable to contact the company. I left a very stinging review of the company's incompetence on Trust Pilot having seen others with similar experiences.

Therefor I will never attempt to use Generali not shall I use Squaremouth either for my travel insurance needs which are about twice a year.

The Generali claim process is entirely online. I am not expert in loading documents they want. I spent over 6 hours trying to file a $200. claim. They rejected my claim. I am not wasting any more of my time. I will never buy from you or them in the future.

Having experience less than satisfactory claims service from other carriers, it was refreshing to find a compay that places such a high regard upon its customer service as Generali Global Assistance. Due to mechanical issues with airline flights, I've had to file two claims in the past year with Generali. In both instances, the claims process was clear, straightforward and easy to complete. Both claims were approved quickly and fairly and payments were received electronically within a few days. In fact, my last claim took a total of only three days from submission of claim to recipt of payment. With excellent policy coverage, reasonable fees, and quick and efficient claims servicing, Generali Global Assistance has become my "go to" carrier for all my travel insurance needs.

My trip to Egypt was canceled due to the conflict with Iran
I received a full refund for my insurance
Thank you for being an ethical and efficient insurer

Fast and efficient process for claim.

I have used Generali Global Assistance for all of my trips and have been very pleased with the service. I have recommended Generali to several people who I believe have used your services.

I have contacted you about recovering my expenses for a cancellation of a flight and having to purchase another flight to get to my destination plus Uber expense. They said I have to take care of this online not possible I don’t have anything that shows it was canceled I do have the flight information for the one I had to book plus a charge slip for the uber. I would certainly appreciate some help from someone. My contact informations as follows.
Edie McCloud
360901-0278
Edie5@www.beeminder.net

Thank You
Edie McCloud

I was pleased with customer service on explaining to me how the medical look back coverage works, which was not documented as such.

I have chosen policies in the past from Generali because the coverage amounts it protects me for, and cost. I can't speak on how they handle claims because I haven't submitted any claims so far, and hope that I don't have to, but if I do I think that they will do right for me.