Overview

WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.

Trips Protected
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SINCE 2008
79,010
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AVG. MONTH
1,105
Total Reviews
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SINCE 2008
598
Detailed Rating
Customer Service Before Trip
4.39/5
Customer Service During Trip
3.7/5
Customer Service During Claim
3.67/5

See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (598 reviews)
  • 5
    351
  • 4
    120
  • 3
    52
  • 2
    29
  • 1
    26
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  • WorldTrips policy: Atlas Journey Preferred

    We had to cancel our trip when my husband had an injury about a month before departure. Fortunately we were fully reimbursed by World Trips for our nonrefundable expenses. We filed the claim through the World Trips website and received the reimbursement about 3 weeks later. It was a straightforward process, no phone calls required, simply followed the instructions on the website. Will definitely use World Trips again.

    Jean from WA
    Review Received: February 8, 2025
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    9 out of 10 people found this review helpful
    WorldTrips policy: Atlas Journey Economy

    Website is easy to navigate and customer reps are outstanding in friendliness and ability to answer questions.

    Walter from MO
    Review Received: January 29, 2025
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    0 out of 0 people found this review helpful
    WorldTrips policy: Explore

    i am currently going through the claim process. Rather than filing a claim online, I'm sending them emails with attachments.

    Kenny from CA
    Review Received: December 30, 2024
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    0 out of 4 people found this review helpful
    Response from WorldTrips

    Hello Kenny. Thank you for taking the time to leave a review! If there is anything you need assistance with, please call our customer service team at: 800-240-0369 - Available 8am to 10pm ET, seven days a week. You can also email at: atlasjourneyclaims@www.beeminder.net. Thank you for choosing WorldTrips!

    WorldTrips policy: Atlas Journey Premier

    I had to cancel my trip due to my sister having back surgery. The claim was easy and quickly resolved. They paid me for the plane ticket even though I got an extension with the airline, because I don’t think I will be able to use the ticket before it expires due to vacation availability at work.

    NiW from CA
    Review Received: December 26, 2024
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    6 out of 7 people found this review helpful
    WorldTrips policy: Atlas Journey Preferred

    I had to contact your company a week or two before my trip to get some additional information about what was covered and how to process a claim if needed. Fortunately there was no need to file a claim. Your representative on the phone was super helpful and kind. She was outstanding at helping me through my questions and getting information to me right away. I will use your services in the future, hoping to never ever have to file a claim :). But after my experience with your costumer service - I trust you!

    Robert from WA
    Review Received: December 3, 2024
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    4 out of 4 people found this review helpful
    WorldTrips policy: Atlas Journey Premier

    Inscurance company is very slow to respond and needs a ridiculous amount of information to cover claims. That’s why I got the inscurance was to help with loss. So far has only been a headache and no compensation. What would I do if I didn’t actually have the money to cover my loss?

    Kaitlin from SD
    Review Received: November 17, 2024
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    14 out of 15 people found this review helpful
    WorldTrips policy: Atlas Journey Economy

    The customer service representative assisted me with comparing plans and purchasing the right plan for my needs.

    Mia from AR
    Review Received: November 9, 2024
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    3 out of 3 people found this review helpful
    WorldTrips policy: Atlas Journey Economy

    I misstated the dates I needed the insurance for. I called WorldTrips immediately and they corrected the contract promptly.

    Michael from MA
    Review Received: November 4, 2024
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    2 out of 2 people found this review helpful
    WorldTrips policy: Atlas Journey Economy

    Would have liked to speak with a human being

    Rochelle from NY
    Review Received: November 4, 2024
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    6 out of 6 people found this review helpful
    WorldTrips policy: Atlas Journey Economy

    Bill from FL
    Review Received: November 2, 2024
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    4 out of 4 people found this review helpful

    The online form is not well designed. The process to upload multiple files supporting a claim is awkward at best.